Digital Account Manager - MFA Job Board

Job Category MFA Job Board

Expiry Date: Friday, 08 April 2022

Employer: Zenith
Location: Sydney

Overview:

Job Description

Zenith Australia are looking for a Digital Account Manager to join our growing team in Sydney. We’re proud to be shortlisted for the Employer of Choice category for the 2020 B&T Women in Media Awards, and we walk the talk. In fact, our agency purpose is to Inspire Growth – Growth of Our People, Growth of Our Clients, Growth of Our Brand and Growth of Our Business. We’re determined to eradicate any barriers that prevent our people from reaching their fullest potential.

We offer progressive flexible working options to everyone at all levels – It’s not a policy. It’s behaviour led and reinforced through our values

Mental health & wellbeing is something we take seriously – It’s championed by our own people internally and is a regular conversation

We have a lot of fun – Even in this virtual world, we’re constantly looking at reinventing how we’re connecting with each other

ROLE PURPOSE

Client delivery and implementation planning; representing the agencies briefs and values, inspiring others to do the same. Delivering service and product which drives marketing led growth for our clients.

ACCOUNTABILITIES

Key client contact. Responsible for day-to-day management of client accounts and oversees all campaign performance.
Team management: Ensures the Digital Executive and Coordinator are working effectively, are coached, trained, inspired and organized to deliver on deadlines.
Works hand in hand with performance specialists, to ensure timely delivery of campaigns, ensures they are briefed in time, and that you are leveraging performance insights in planning outputs.
Delivers exceptional client service, by ensuring smooth operations through the team, returning emails within 24 hours, and managing expectations to deliver on deadlines.
Deliver best in market implementation planning responses: well thought out, argued, and answers the marketing challenge. Looks to innovate where possible, however also nails the fundamentals. Ensures we are leveraging PMX partner deals.
Lead negotiator and coach of team in negotiating. Make sure deals are used as starting point and that value is always sought and utilized
Make sure you and the team are billing and reporting on spends with upmost accuracy. And that we work and utilize deals and commercial opportunities correctly
Make sure client is well serviced and a positive relationship is fostered. Work collaboratively with creative agencies.
Create a positive relationship with key media owners. Ensure utilisation of briefing templates and feedback is delivered to media owners in a timely manner.
You own the effective deliver of activity; done by managing your personnel and self-involvement
Make sure client is well serviced and a positive relationship is fostered. Work collaboratively with creative agencies.
Work well with other members of your account team. Form and effective relationship with your Digital Director.

TECHNICAL SKILLS

Ad server set up and trafficking (CM360/Flashtalking/etc.) previous experience. Fundamentals knowledge of Google Ads, Facebook Ads Manager, Facebook Blueprint Certification, Analytics and DV360.
BCC training Proficient in spot entry, knowledge of correct digital codes to use, and ability to run Expenditure/Invoice reports. Completed Digital Compliance training. Learn how to solve Account Queries within 48 hours of receiving email notification.
Understands digital trafficking, BCC and other admin tasks. Contributes to competitive work during new business pitches
Good knowledge of implementation suite of tools: audience insight, PowerPoint, Excel, trafficking, reporting, billing

EXPERIENCE: